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Terms of Service

Effective: September 11, 2026

These Terms of Service (“Terms”) are an agreement between the business or individual accepting them (“Customer,” “you,” or “your”) and Noera Technology LLC, a New Mexico limited liability company (“Noera,” “Sileä,” “we,” “us,” or “our”). They govern access to Sileä’s websites, applications, integrations, implementation services, and related support (the “Services”). By using the Services, you agree to these Terms.

1. Business use and authority

You must be at least 18 years old and authorized to bind the business you represent. You are responsible for your account, users, credentials, configurations, and all activity under your account.

2. The Services

Sileä is configured around each Customer’s operations and may include customer relationship management, messaging, appointments, workflows, reporting, data migration, integrations, and AI-assisted features. The specific scope, implementation, fees, usage limits, and support commitments may be stated in an order form, proposal, or other written agreement. If that agreement conflicts with these Terms, the agreement controls for the conflicting subject.

We may improve or modify the Services over time. We will not materially reduce contracted core functionality during a paid term without reasonable notice, except when required for security, law, or a third-party platform change.

3. Customer data

You retain ownership of information, content, instructions, and materials you or your users submit to the Services (“Customer Data”). You authorize Noera to host, copy, transmit, transform, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services, follow your instructions, and comply with law.

You represent that you have all rights, notices, consents, and lawful bases needed for Customer Data and for the communications and workflows you direct Sileä to perform. You are responsible for responding to your customers’ privacy requests and for the accuracy and legality of Customer Data.

4. WhatsApp and third-party services

The Services may interoperate with third-party services such as Meta, WhatsApp, Google, payment providers, and other tools you choose to connect. Your use of those services is governed by their own terms and policies. You authorize Sileä to access connected accounts and perform configured actions on your behalf.

For WhatsApp, you are responsible for recipient consent, approved message templates, opt-outs, message content, permitted use, and compliance with the WhatsApp Business Messaging Policy and applicable law. Sileä is not affiliated with or endorsed by Meta or WhatsApp. Third-party platforms may change, restrict, suspend, or discontinue access; we are not responsible for their acts or availability.

5. AI-assisted features

AI features may generate drafts, summaries, classifications, recommendations, or actions based on Customer Data and your configuration. AI output can be incomplete or inaccurate. You remain responsible for reviewing output when appropriate and for decisions, promises, communications, and actions made through your account. You must not use AI features for unlawful discrimination, deception, professional decisions requiring licensed judgment, or high-impact decisions without appropriate human review.

6. Acceptable use

You may not use the Services to:

  • Violate law, third-party rights, platform policies, or consent and opt-out requirements.
  • Send spam, scams, deceptive messages, malware, or prohibited content.
  • Access another person’s account or data without authorization.
  • Interfere with security, probe vulnerabilities without written permission, or disrupt the Services.
  • Reverse engineer, resell, sublicense, or copy the Services except as expressly authorized.
  • Upload highly sensitive data that the agreed Services were not designed to process.

7. Fees and payment

Fees, payment schedules, taxes, renewal terms, and implementation charges are stated in the applicable proposal, order form, or invoice. Unless that document says otherwise, fees are non-refundable once the applicable work or service period begins. Late or failed payment may result in suspension after reasonable notice.

8. Confidentiality

Each party may receive non-public business, technical, or customer information from the other. Each party will use that information only for the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality duties. These duties do not apply to information lawfully public, already known without restriction, independently developed, or lawfully received from another source.

9. Security

We maintain reasonable safeguards designed to protect Customer Data. You must use reasonable account security, limit user access, and promptly notify us of suspected unauthorized access. No internet service can guarantee absolute security.

10. Intellectual property

Noera and its licensors own the Services, software, designs, documentation, methods, and related intellectual property. Except for the limited right to use the Services during the applicable term, no rights are transferred to you. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

11. Suspension and termination

You may stop using the Services and request account deletion. Either party may terminate as stated in an applicable agreement. We may suspend access when reasonably necessary to prevent harm, address a security risk, respond to unlawful or prohibited use, comply with law or third-party platform requirements, or address overdue payment. Where practical, we will provide notice and an opportunity to cure.

After termination, access ends and Customer Data is handled according to the Privacy Policy and Data Deletion Instructions. Sections that by their nature should survive termination will survive.

12. Disclaimers

Except for express commitments in a written agreement, the Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not guarantee particular sales, revenue, response, booking, or business outcomes.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data. Except for payment obligations, breach of confidentiality, infringement, fraud, willful misconduct, or liabilities that cannot legally be limited, each party’s aggregate liability arising from the Services will not exceed the fees paid or payable for the Services during the 12 months before the event giving rise to the claim.

14. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-laws rules. The state and federal courts located in New Mexico will have exclusive jurisdiction, unless an applicable written agreement provides otherwise or mandatory law requires another forum.

15. Changes and contact

We may update these Terms. Material changes will apply prospectively after reasonable notice. Continued use after the effective date constitutes acceptance. Questions may be sent to hello@heysilea.com.